THE BROTHER LOAD

DRIVER ORIENTATION & POLICY QUIZ

Before You Begin

This is an open-book quiz. Keep your TBL Driver Handbook & Quick Reference open while you answer - you are welcome to look up any answer.

A passing score is 100%. If you miss a question, review the related section of the handbook and try again. This quiz exists to confirm you understand the policies that keep deliveries running smoothly - it is not designed to trick you.

THE BROTHER LOAD

TBL DRIVER ORIENTATION QUIZ

Please answer all questions below. You must score 100% to proceed to the next step.

Full Name *

Phone *

Email *

When you are unavailable to receive Lowe's On-Demand deliveries, which OneRail status should you use? *

On Duty

Off Duty

Offline

If you accept a delivery but later realize you cannot complete it, what should you do? *

A. Cancel the order yourself in OneRail

B. Contact TBL Dispatch immediately

C. Ignore the order and wait for it to be reassigned

When should you use the TBL Dispatch line? *

A. For general questions

B. To ask about future opportunities or payments

C. When actively completing a delivery and you need immediate assistance

Drivers must remain reachable by phone and text and respond promptly to TBL communications while active and available for deliveries. *

TRUE

FALSE

Drivers who unsubscribe or opt out of TBL text messages can continue receiving normal TBL dispatch opportunities. *

TRUE

FALSE

Lowe's On-Demand guarantees drivers a certain number of deliveries, routes, or earnings. *

TRUE

FALSE

When should you check the dimensions of an order? *

A. After arriving at the customer's location

B. Before heading to the Lowe's store to make sure the order fits your vehicle

C. Only if Dispatch contacts you

Drivers should take clear delivery photos and properly document the delivery, including the house number when possible. *

TRUE

FALSE

The final driver payment amount is available immediately when a Lowe's On-Demand delivery is accepted. *

TRUE

FALSE

What is TBL's Lowe's On-Demand pay period? *

A. Monday through Friday

B. Monday through Sunday

C. Sunday through Saturday

When is the invoice for the completed Monday-through-Sunday pay period released? *

A. Immediately after completing the delivery

B. The following Monday

C. The following Friday

Drivers must swipe "Arrived" when they reach the Lowe's store, and eligible wait-time requests are verified using order timestamps and GPS information. *

TRUE

FALSE

How many hours should drivers wait after receiving the OneRail account-setup email before creating their OneRail password? *

A. Immediately

B. 2 hours

C. 3 hours

THE BROTHER LOAD

DRIVER ORIENTATION & POLICY QUIZ